Privacy Policy

Effective: July 27, 2026

Cozy Road Campers Pty Ltd ("Cozy Road Campers", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us.

What Personal Information We Collect

The personal information we collect may include:

  • Your name

  • Email address

  • Phone number

  • Postal or residential address

  • Vehicle information (such as make, model and year)

  • Details of your enquiry or project

  • Reviews or feedback you provide

  • Any other information you choose to provide to us

How We Collect Personal Information

We collect personal information in a variety of ways, including when you:

  • Contact us by phone, email or SMS

  • Submit an enquiry through our website

  • Complete a Facebook or Instagram (Meta) Lead Form

  • Contact us via social media

  • Visit our website

  • Request a quote

  • Purchase products or services from us

  • Communicate with us in any other way

We may also collect information from publicly available sources where permitted by law.

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support our advertising and marketing activities.

Why We Collect Personal Information

We collect your personal information so we can:

  • Respond to your enquiries

  • Provide quotations

  • Supply products and services

  • Manage customer relationships

  • Process payments and orders

  • Provide customer support

  • Improve our products and services

  • Send you information about our products, services and promotions where you have consented or where permitted by law

You may unsubscribe from our marketing emails at any time by using the unsubscribe link included in the email. If you receive marketing SMS messages from us, you may opt out by following the instructions provided in the message.

Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • Website hosting providers

  • Email marketing providers

  • SMS communication providers

  • Payment providers

  • Accounting or business service providers

  • Advertising platforms such as Meta (Facebook & Instagram) and Google

  • Professional advisers

  • Government authorities where required by law

We only disclose personal information where it is necessary to provide our services or where required or authorised by law.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Your personal information may be stored electronically and in secure business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it. Certain records may be retained for at least seven (7) years to comply with legal and taxation requirements.

Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.

To protect your privacy, we may require you to verify your identity before providing access to your information.

We generally do not charge a fee for access requests, however an administrative fee may apply where extensive copying or retrieval is required.

Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Cozy Road Campers Pty Ltd

📧 Email: info@cozyroadcampers.com.au

📞 Phone: 0447 567 491

🌐 Website:www.cozyroadcampers.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).